Free Argan Oil? Too Good to be True.
Categorised in: UncategorizedJuly 8, 2014 108 Comments
It has come to our attention that people are signing up to an internet offer for free argan oil samples and submitting their credit card details for shipping costs. By signing up, customers agree to automatic enrollment in a monthly continued billing program that can only be cancelled within the 14 day trial period. Customers receive the samples but then allegedly receive a $90 charge to their credit card. The company is not a registered Australian business and have operated the same way in the UK and US.
We are sharing this story because we are an Australian owned business and we pride ourselves on being ethical, transparent and honest with our customers. Because we are easily contacted, we are receiving complaints that are directed at the other company.
We would like to state very clearly that Argan Life Australia does not provide free samples. All our credit card transactions are managed by Paypal and the Commonwealth Bank to ensure customer security and privacy. Our customers statements are billed as Argan Life Australia.
Our advice to people that have unknowingly signed up and received credit card charges is to have your credit card provider reverse the transaction and report the practice to Scamwatch and the Fair Trading NSW.